Privacy Policy

This Privacy Policy explains what personal information WaterLynk LLC (“WaterLynk,” “we,” “us”) collects through the WaterLynk website and app (the “Platform”), how we use and share it, and the choices you have. It applies to guests, guides, outfitters, charters, lodges and visitors. It is part of our Terms & Conditions.

When you create a WaterLynk account or book a trip, we collect information you provide directly, including your name, email address, and mobile phone number.

The information you provide can also include:

• Account information: your name, email address, mobile phone number and password (stored only as a one-way hash), or your Google account identifier if you sign in with Google where that is offered.
• Booking information: the trip or stay you book, dates, party size and the names and details you share with a guide or lodge about your party.
• Provider information (guides, outfitters, charters and lodges): business details and bio, photos, license numbers and states, street address and meeting locations, pricing and availability, calendar links you choose to connect, and license and insurance documents.
• Payment information: we do not collect or store full card numbers. See Payment processing below.
• Communications: messages you send through the Platform and messages to our support team, including problem reports.
• Reviews and saved items: reviews you post and guides or lodges you save.
• Signed records: see Waivers and signed records.

Collected automatically. Our hosting provider keeps standard server logs (for example IP address, time and browser type) for security and troubleshooting. If you turn on push notifications, your browser gives us a subscription address we use to send them, and the app may show an unread-message count on your home screen icon. When something breaks, our error-monitoring tool receives technical details about the error, such as the page, the error and the type of browser or device. We set it up not to send names, email addresses, form contents or cookies.

We do not use third-party advertising or analytics trackers on the Platform.

• To create and manage your account and make bookings between guests and providers.
• To process payments, refunds and payouts through Stripe.
• To send booking confirmations, reminders, receipts, cancellation and refund notices, review requests and other service messages by email, push notification and, if you opt in, text message.
• To review and approve provider profiles and documents, and to suspend or remove a provider when needed.
• To run in-app messaging, including automatically screening messages sent before a booking for contact details, as described in the Terms.
• To keep the Platform secure, prevent fraud and abuse, fix errors, investigate violations of the Terms and resolve problem reports and disputes.
• To answer support requests and tell you about your account.
• To meet legal, tax and accounting obligations.

By opting in during signup or booking, you agree to receive recurring SMS text messages from WaterLynk related to booking confirmations, trip reminders, and communications with your guide.

Message frequency varies based on your activity, such as trips you book. Message and data rates may apply.

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties for their own marketing or promotional purposes.

You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance, or contact us at support@mywaterlynk.com.

With guides, lodges and guests, as needed for a booking. A guest’s name, contact details and party information are shared with the guide or lodge they book, and the provider’s public profile (business name, bio, photos, location, license state, reviews) is visible to anyone who visits the Platform. A lodge’s street address is shown to guests who book. If a guide belongs to an outfitter or charter, that business’s owner and staff can see the guide’s bookings and messages.

With service providers that work for us, under confidentiality obligations, only as needed to run the Platform:

• Stripe: payment processing and provider payouts
• Twilio: text message delivery
• Resend: email delivery
• Supabase: database hosting and file storage, including private storage for license and insurance documents
• Vercel: website hosting
• Sentry: error monitoring
• U.S. Census Bureau geocoding service: we send a lodge’s street address to find its place on a map

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We may disclose information if the law requires it, to respond to legal process, to protect the rights, property or safety of WaterLynk, our users or the public, or in a merger, acquisition or sale of assets.

Payments and payouts are processed by Stripe, Inc. When you enter card details at checkout, or a provider sets up payouts, that information goes to Stripe under Stripe’s own privacy policy and is not stored on WaterLynk’s servers. For payouts, Stripe also collects identity and bank information from the provider. WaterLynk receives only what it needs to confirm a booking or payout, such as payment status, the last four digits and brand of a card, and amounts.

Photos or files of a provider’s license and insurance documents are kept in private storage that is not public. They can be seen only by WaterLynk administrators reviewing the application, and are never shown on a public profile. Photos a provider chooses to post on its profile are public.

When a guest signs a waiver or lodging terms, or a provider accepts an agreement, we record the typed name, the date and time, the IP address and the exact text shown, and email a copy to the signer. We keep these records so that what was agreed can be shown later, for example in a dispute or a legal claim.

We keep account and booking information while your account is active and afterward as long as we need it to meet legal, tax and accounting duties, resolve disputes and problem reports, prevent fraud, and enforce our agreements. Signed waivers and booking records may be kept after an account is closed for that reason.

We use reasonable technical and organizational measures to protect your information, including encrypted connections, limited administrator access, private storage for provider documents, and relying on Stripe’s PCI-compliant systems for card data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

• Text messages: reply STOP to any message to opt out.
• Notifications: you can turn push and email notifications on or off in your account settings, and in your browser or phone settings.
• Access, correction and deletion: you can update your details in your account. To ask for a copy of your information or for your account to be deleted, use “Your data” in your account settings, or write to support@mywaterlynk.com from the email address on your account (also for corrections). A person on our team handles each request, and we may need to confirm it is you. We may keep information we are required or permitted to keep, such as booking, payment and signed-waiver records.
• Privacy laws: depending on where you live, such as California, you may have additional rights, including to know what we hold, to correct or delete it, and not to be treated unfairly for using these rights. We do not sell or share personal information for advertising. To use these rights, write to us as described above.

The Platform is not directed to anyone under 18, and we do not knowingly collect personal information from them. Parents and guardians may book for minors in their party and sign for them, as described in the waiver, but the Platform is for adults. If we learn we collected information from someone under 18 without a parent’s or guardian’s involvement, we will delete it.

We use only what the Platform needs to work: a secure cookie that keeps you signed in, and browser storage and a service worker so the app can load quickly, be added to your home screen and show push notifications. We do not use advertising or analytics cookies. If that changes, we will update this policy first.

We may update this policy from time to time. If we make material changes, we will change the “Last updated” date at the top and, where appropriate, tell you by email or in the app.

WaterLynk LLC
3620 Butterfly Dr
Conway, Arkansas 72034
support@mywaterlynk.com